Edible Products
Due to safety, quality-control, and product-integrity considerations, we do not accept returns of any edible products, even if the shipping package or individual containers are still sealed. Once a product has left our facilities, we cannot verify storage conditions, handling, or freshness, and therefore cannot re-stock or resell returned items.
If you require assistance with an edible product, please contact our Customer Experience team. Once you've spoken with our team, we will provide an appropriate resolution and advise you to donate the product to a pup in need where permitted.
Non-Edible Products
Non-edible products may be eligible for return within 90 days of the original purchase date, subject to the following conditions:
- The customer is responsible for shipping the item back to Woefes.
- Woefes will reimburse the customer for return shipping costs in the form of Woefes store credit (up to the amount of the shipping fee).
- Returned items are subject to inspection upon receipt.
To initiate a return for a non-edible product, please contact our Customer Experience team for instructions and authorization.
Our 90-Day Money-Back Guarantee
Shop with confidence — your pup's wellbeing is our top priority.
That's why we stand behind our products with a 90-day money-back guarantee on all our edible supplements. Like any supplement, Woefes works best with time, patience and consistency. Real, meaningful improvements build up over weeks of daily use — so we ask that you give the chews a fair chance.
All we ask is that you use the product consistently for the full 90 days. If you don't see results after that period, simply contact our Customer Experience team and we'll do everything in our power to make it right.
Need help?
Contact our Customer Experience team and we'll be happy to assist.